How can we help you?
Welcome to our Frequently Asked Questions (FAQ) page! Here, we have compiled a list of common questions and answers to help you quickly find the information you need.
Whether you're curious about our products, services, policies, or need assistance with a specific issue, this page is designed to provide you with clear and concise answers.
What Youβll Find:
- Privacy & Security: Learn about our commitment to your privacy and data security.
If you can't find the answer you're looking for, please feel free to contact our customer support team for further assistance. We're here to help!
Visa, Mastercard, AfterPay, Pay Pal, Apple Pay
To make a purchase, simply browse our store, select the desired products, and follow the checkout instructions. If you need assistance, please contact our customer support.
No, we currently do not offer direct exchanges.
If you need a different size or product, contact our support at info@vennus.com.au
Yes, currently, we offer free shipping on all orders over $120, but this offer is subject to change. Refer to our Shipping Policy for updated information.
Our team strives to process and dispatch orders promptly. Please note the following estimated shipping times:
Standard Shipping:
5-10 days
Please be aware some of our products are shipped from partners located in other countries, while we finalise our operational structure.
If you need assistance, please contact our customer support.
Currently, we mainly ship within Australia, but we also ship to other countries.
If you have any other questions or concerns, please feel free to contact us at info@vennus.com.au
You have 30 days from the date of receipt to return a product.
In order to return a product, it must meet the following conditions:
1. Items must be in their original, unused, unwashed condition with all original tags attached.
2. Products must be returned in their original packaging.
3. Please include the original purchase receipt or invoice in the return package.
To initiate the return process, please contact our customer service team via email at info@vennus.com.au.
Refunds will be processed using the same payment method used in the original purchase. Please allow up to 10 business days for the refund to reflect in your account.
Yes, some items may not be eligible for return, including:
- Items purchased during promotional periods or with significant discounts
- Customized products, unless there is a defect or quality issue